19-01-2020 10:07 AM
What package? What happens when you try? Are you on contract or PAYG?
We need more detail to be able to help you.
19-01-2020 10:46 AM - edited 19-01-2020 10:47 AM
19-01-2020 11:48 AM
Now i am in KL business travel, and i credit in 20 GBP in my balance, now i can not receive any sms and call from UK, i want to buy a package or add-ons, but it popup , "this purchase hasn't gone through..." 14.35.0-42275, i tired every pacakge or add-ons, the same popup, i tried in My EE in my Apple X and all in my PC web ...
19-01-2020 12:09 PM
@AaronAshely : As it is not in EU, you cannot use your usual allowances there but will need to pay the charges as set out in https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/malays... / PAYG.
What add-on are you trying buy? 1 of those listed roaming data add-ons? There are no add-ons for calls or texts on PAYG.
19-01-2020 12:30 PM
Actually i can receive sms in Dec Last year, i do not know why it seems suddenly i can not receive any sms in New Year, the last sms from EE is 21/12/2019.
19-01-2020 12:31 PM
And now i can send sms to 150 , Not delivered...
How can I do in KL now?use local number to call back "150" is that a solution?
19-01-2020 12:37 PM
i just noticed that in my topup history has a record is "Closing Adjustment" in 28-12-2019, it that mean my phone is into hiberation...? how can i reactive my number? use KL local number?
19-01-2020 12:51 PM - edited 19-01-2020 12:52 PM