by attony Investigator
Investigator

can help check dp15 pack not able use data/calls in Finland

Hi,

could you help with below:

roaming on / send balance to 150 checked the data pack activated, but cant use data or make a call in Finland.

6 REPLIES 6
by
EE Community Support Team

Re: can help check dp15 pack not able use data/calls in Finland

Hi @attony,

 

Welcome to the EE Community.

 

Have you tried selecting a different network manually?

 

If you need help with this, just let me know what type of phone you are using.

 

Thanks

 

James

by attony Investigator
Investigator

Re: can help check dp15 pack not able use data/calls in Finland

Hi,

Yes, iphone 6 / samsung phone s6, connected to Telia FI 4G and got replied from '150' with correct data pack activated, but cant surf the net, cant make any calls. 

 

 

by
EE Community Support Team

Re: can help check dp15 pack not able use data/calls in Finland

Hi @attony,

 

What happens if you try to make a call or browse the web?

 

Are other networks showing as available?

 

Thanks

 

James

by attony Investigator
Investigator

Re: can help check dp15 pack not able use data/calls in Finland

Hi,

shown:  Could not activate mobile data network. you are not subscribed to a mobile data service.   

what do mean by other network? different carrier? no, just let phone auto serach.  

by
EE Community Support Team

Re: can help check dp15 pack not able use data/calls in Finland

Hi @attony,

 

Yes, please try to connect to a different carrier manually to see if that helps.

 

Let me know how you get on.

 

Thanks

 

James

by attony Investigator
Investigator

Re: can help check dp15 pack not able use data/calls in Finland

Hi,

May i know any specific carrier to select? and currently not able to test, no with this sim card in phone.  

could check the status of the number ? i will pm you the number. 

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