by Jem1990 Investigator
Investigator

can I make calls and txt to the isle of man on my contract?

Hi
I have family in the isle of man and when i call them its saying calls to this number are barred even tho they can ring and txt me can this be resolved or will it cost me?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: can I make calls and txt to the isle of man on my contract?


@Jem1990 wrote:
They told me that I could ring the isle of man with the £10 a month for 500 mins for international and roaming calls

Yes, you can call IoM from UK with it but it's not for roaming, i.e. when you are outside UK.

 

To get it just text 500INTL1 to 150.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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18 REPLIES 18
by Jem1990 Investigator
Investigator

Re: can I make calls and txt to the isle of man on my contract?

Its ok I have had a chat with one of the team and I have added the £10 bolt on so I can call my family in the Isle of man from the UK for no minutely cost. Thanks guys

******************** Keoghs LLP E-mail Disclaimer *********************

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by Jem1990 Investigator
Investigator

Re: can I make calls and txt to the isle of man on my contract?

I have spoken with EE, I can only get £10 Roaming bolt with 500mins on for the isle of man, The £5 bolt on with 100mins is only for channel islands.

Thanks for your help.

******************** Keoghs LLP E-mail Disclaimer *********************

CONFIDENTIALITY NOTICE: All services in England and Wales are delivered by Keoghs LLP, 2 The Parklands, Bolton, BL6 4SE. Keoghs LLP is a limited liability partnership, registered in England and Wales (registered number OC321124). All services in Scotland are delivered via Keoghs Scotland LLP, 2 West Regent Street, Glasgow, G2 1RW, a limited liability partnership, registered in Scotland (registered number SO305857) and regulated by the Law Society of Scotland. Keoghs Scotland LLP utilises the trading name Keoghs under licence from Keoghs LLP.

FAIR PROCESSING NOTICE: Keoghs LLP and Keoghs Scotland LLP provide private client and claims related legal services. We may process your personal data for the purposes of our business in providing legal services, as part of the claims resolution process and/or to assist in the detection and prevention of fraud. For further information on how we process data, please visit https://keoghs.co.uk/Privacy

To view our disclaimer please follow: https://keoghs.co.uk/email-disclaimer
by Jem1990 Investigator
Investigator

Re: can I make calls and txt to the isle of man on my contract?

They told me that I could ring the isle of man with the £10 a month for 500 mins for international and roaming calls.

******************** Keoghs LLP E-mail Disclaimer *********************

CONFIDENTIALITY NOTICE: All services in England and Wales are delivered by Keoghs LLP, 2 The Parklands, Bolton, BL6 4SE. Keoghs LLP is a limited liability partnership, registered in England and Wales (registered number OC321124). All services in Scotland are delivered via Keoghs Scotland LLP, 2 West Regent Street, Glasgow, G2 1RW, a limited liability partnership, registered in Scotland (registered number SO305857) and regulated by the Law Society of Scotland. Keoghs Scotland LLP utilises the trading name Keoghs under licence from Keoghs LLP.

FAIR PROCESSING NOTICE: Keoghs LLP and Keoghs Scotland LLP provide private client and claims related legal services. We may process your personal data for the purposes of our business in providing legal services, as part of the claims resolution process and/or to assist in the detection and prevention of fraud. For further information on how we process data, please visit https://keoghs.co.uk/Privacy

To view our disclaimer please follow: https://keoghs.co.uk/email-disclaimer
by Ace Contributor
Ace Contributor

Re: can I make calls and txt to the isle of man on my contract?

Hi @Jem1990

Call to isle of man is chargeable. 

You can get a add on 100 min free to call at £5 a month. 

Thanks 

 

by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

Hi @Jem1990.

 

@tahirmian's advice is correct, the calls will be chargeable. 

 

Please see out Calling Abroad from the UK guide to see all of the charges and also the bundles we have on offer.

 

Jon

by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

Great, thanks for letting us know @Jem1990 🙂

 

I'm glad you got what you were looking for.

 

Jon

by Grand Master
Grand Master

Re: can I make calls and txt to the isle of man on my contract?

When calling IoM or CIs from UK you are not roaming but making International calls which are chargeable. So those roaming add-ons are not for you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master
Solution

Re: can I make calls and txt to the isle of man on my contract?


@Jem1990 wrote:
They told me that I could ring the isle of man with the £10 a month for 500 mins for international and roaming calls

Yes, you can call IoM from UK with it but it's not for roaming, i.e. when you are outside UK.

 

To get it just text 500INTL1 to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: can I make calls and txt to the isle of man on my contract?

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK but IoM is missing from these lists. Guernsey & Jersey are included. @Jon_K, why is this?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

Hi @XRaySpeX.

 

I suspect that Isle of Man isn't included with the free call abroad add-on.

 

I've asked one of our billing specialists though and will be back when I have a definite answer.

 

Chris

by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

Thanks for letting us know, @Jem1990. 🙂

 

Feel free to come back to the community any time.

 

Chris

by Grand Master
Grand Master

Re: can I make calls and txt to the isle of man on my contract?


@Christopher_G wrote:

I suspect that Isle of Man isn't included with the free call abroad add-on.


Yet it is included with the International Add-on?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

Hi @XRaySpeX

 

I've had confirmation that Isle of Man is not included in the free calling abroad add-on.

 

You're correct that it is included in other calling abroad add-ons though.

 

Chris

by Grand Master
Grand Master

Re: can I make calls and txt to the isle of man on my contract?

Yes, @Christopher_G, but is there any explanation why this is so? Why is IoM excluded when Guernsey & Jersey are included. They are all local to the UK mainland & more likely to be called than some far-flung country. Is it just an oversight that nobody can be bothered to correct?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

I understand why you're pushing for an explanation, @XRaySpeX.

 

The free call abroad add-on has been around a while. It has always included the channel islands, but the agreement wasn't with the Isle of Man.

 

The newer add-ons, such as the one that you quoted, do include the Isle of Man, which is why it was offered by customer services. 

 

Chris

by Grand Master
Grand Master

Re: can I make calls and txt to the isle of man on my contract?

@Christopher_G: Thanks. Not exactly pushing but just interested. Are you saying that there are agreement in place with the overseas operators or countries to have cheaper rates?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: can I make calls and txt to the isle of man on my contract?

'Agreement' was maybe a poor choice of words, it just wasn't included with the add-on at the time that it launched, @XRaySpeX.

 

Chris

by Grand Master
Grand Master

Re: can I make calls and txt to the isle of man on my contract?

Ah, OK, @Christopher_G. I've got it!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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