by Louisere Investigator
Investigator

calls restricted

I'm in Spain, on an EE personal plan but although roaming is set up, I can't make phone calls. Says they're restricted. Can you help please?!

6 REPLIES 6
by Grand Master
Grand Master

Re: calls restricted

@Louisere  So you activated roaming on your account before you left the UK ?   

 

 

by Louisere Investigator
Investigator

Re: calls restricted

Yes. I can text, use wifi and data etc fine. Calls are restricted when I try to phone someone and it tells me to ring 470. I do this and get a message in Spanish 

by Grand Master
Grand Master

Re: calls restricted

@Louisere   Have you tried restarting the device ?   And have you enabled roaming on the device and what device is it ?  

by Louisere Investigator
Investigator

Re: calls restricted

iPhone 6. Phone has been restarted too. Never had a problem before

Sent from my iPhone
by
EE Community Support Team

Re: calls restricted

Hi @Louisere

 

Welcome to the EE Community, I hope you're having an amazing time in Spain so far. 🙂

 

Could you try a manual network search and selecting an alternative network operator?:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if that works.

 

Chris 🙂

by Grand Master
Grand Master

Re: calls restricted

@Louisere   Just to check can you go to Settings>Phone amd make sure  Dial Assist is switched on. 

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