by nikkijpaterson1 Investigator
Investigator

calls from International country but it won’t work

I’m tying to make some urgent calls From Bali but can not phone customer  services to make sure my phone is able to do this. Please help! 

9 REPLIES 9
by Grand Master
Grand Master

Re: calls from International country but it won’t work

@nikkijpaterson1 : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nikkijpaterson1 Investigator
Investigator

Re: calls from International country but it won’t work

I didn’t activate it before I left Uk as didn’t think I’d need to be making calls. My mistake! How do I fix this?!

by Grand Master
Grand Master

Re: calls from International country but it won’t work

As I said previously, in your MyEE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nikkijpaterson1 Investigator
Investigator

Re: calls from International country but it won’t work

I’ve done that in My EE and everything is switched on and accepted but it still won’t work 

by Grand Master
Grand Master

Re: calls from International country but it won’t work

Then you'll need to phone EE. Try calling the Freephone no. in my sig over Skype.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nikkijpaterson1 Investigator
Investigator

Re: calls from International country but it won’t work

I’ve tried that but nobody is answering 

by
EE Community Support Team

Re: calls from International country but it won’t work

Hi @nikkijpaterson1,

 

Welcome to the EE Community.

 

Customer Care open at 8am UK time.

 

Have you been able to get through?

 

Thanks

 

James

by nikkijpaterson1 Investigator
Investigator

Re: calls from International country but it won’t work

Yes and they said they’ve fixed it but it still isn’t working. They even got me to manually select the network and that won’t work either. 

by
EE Community Support Team

Re: calls from International country but it won’t work

Hi @nikkijpaterson1,

 

It could be a local network issue.

 

Have you been able to try using your phone at more than one location?

 

Thanks

 

James

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