19-07-2019 03:39 AM
I’m tying to make some urgent calls From Bali but can not phone customer services to make sure my phone is able to do this. Please help!
19-07-2019 03:49 AM
@nikkijpaterson1 : If on contract, did you activate roaming on your EE a/c before you left UK?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
19-07-2019 03:57 AM
I didn’t activate it before I left Uk as didn’t think I’d need to be making calls. My mistake! How do I fix this?!
19-07-2019 04:05 AM
As I said previously, in your MyEE.
19-07-2019 04:34 AM
Then you'll need to phone EE. Try calling the Freephone no. in my sig over Skype.
19-07-2019 11:16 AM
Yes and they said they’ve fixed it but it still isn’t working. They even got me to manually select the network and that won’t work either.