by Eleanorclare Investigator
Investigator

calling Australia from Germany

In Germany and cant call Australia. Still have 150 mins left. Why is it not working?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: calling Australia from Germany

Hi @Eleanorclare,

 

You can still call Australia from Germany but it wouldn't be included in your call allowance.

 

Thanks

 

James

 

 

8 REPLIES 8
by Profile closed
Not applicable

Re: calling Australia from Germany

Hello @Eleanorclare is roaming enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing more information on what to do when you are having problems roaming abroad:

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

 

🙂

by
EE Community Support Team

Re: calling Australia from Germany

Hi @Eleanorclare,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James

by Eleanorclare Investigator
Investigator

Re: calling Australia from Germany

Hi

Thanks for helping.
I am using Pay As You Go and Roaming is switched on.

Eleanor



Sent from my iPhone
by
EE Community Support Team

Re: calling Australia from Germany

Hi @Eleanorclare,

 

Which pack are you using?

 

Do you have sufficient credit to make the call?

 

Thanks

 

James

 

by Eleanorclare Investigator
Investigator

Re: calling Australia from Germany

Hi

Thanks for your help!

I'm using a £10 pack which I thought included 150 mins of calls to included countries. Do I need credit too?

Eleanor

Sent from my iPhone

Sent from my iPhone
by
EE Community Support Team

Re: calling Australia from Germany

Hi @Eleanorclare,

 

Is it the international SIM?

 

If it is, you can use your minutes, text and data allowances while you’re travelling in the EU. Calls to the 34 destinations within your pack are only from the UK.

 

However, calls to any EU country are included within your pack when roaming in the EU.

 

If you want to call a country outside the EU or you’re travelling to a country outside the EU, you won’t be able to use your pack allowances and will be charged roaming rates during your stay.

 

For more information on these charges, please check our pay as you go roaming rates.

 

Thanks

 

James

 

 

by Eleanorclare Investigator
Investigator

Re: calling Australia from Germany

Hi James

The pack I bought included Australia. Does that mean I can only call Australia from the UK?

Eleanor

Sent from my iPhone
by
EE Community Support Team
Solution

Re: calling Australia from Germany

Hi @Eleanorclare,

 

You can still call Australia from Germany but it wouldn't be included in your call allowance.

 

Thanks

 

James

 

 

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