17-08-2017 07:08 AM
In Germany and cant call Australia. Still have 150 mins left. Why is it not working?
Solved! See the answer below or view the solution in context.
17-08-2017 09:31 AM
Hello @Eleanorclare is roaming enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:
Here is a link containing more information on what to do when you are having problems roaming abroad:
17-08-2017 01:12 PM
17-08-2017 01:53 PM
Is it the international SIM?
If it is, you can use your minutes, text and data allowances while you’re travelling in the EU. Calls to the 34 destinations within your pack are only from the UK.
However, calls to any EU country are included within your pack when roaming in the EU.
If you want to call a country outside the EU or you’re travelling to a country outside the EU, you won’t be able to use your pack allowances and will be charged roaming rates during your stay.
For more information on these charges, please check our pay as you go roaming rates.
17-08-2017 03:01 PM