by AAphiuyeoop123 Investigator
Investigator

call europe - not working

Hello,

 

I tried to call and text a French number (Mobile and Landline) it's not working.

Message saying, you don't have enough credit.

 

I just activated a SIM card (Pays As You Go)

I top up £10 and now I have 4GB Data, 100 mins and unlimited texts.

I also send a text to 150 wit CALL ABROAD and I received a text saying, Your call abroad add on is ready.

 

UK calls are working, Data also is working.

I'm using an unlock iPhone, and I read in your account settings "All pay as you go accounts can be used abroad. Plus you can use your pack, Free Boost and add-on allowances when travelling across 48 destinations in Europe"

 

5 REPLIES 5
by
EE Community Support Team

Re: call europe - not working

Hello @AAphiuyeoop123

 

Thanks for posting on the community.

 

You would need credit to text and call an international number, even with the call abroad add-on.

 

Have a look at our Calling abroad add-on charges Help page, to see how much credit you would need for these calls and texts.

 

Leanne.

by AAphiuyeoop123 Investigator
Investigator

Re: call europe - not working

ee.jpgHello Leanne,

 

First thanks for your time and your fit answer but I'm sorry I really don't understand wy it's not working.

It's suppose to work for Europe, see my screenshot below.

 

Again tanks for the help

Capture d’écran 2019-08-20 à 16.44.15.png

by
EE Community Support Team

Re: call europe - not working

Hi there @AAphiuyeoop123

 

Thanks for coming back to me.

 

You can use your allowance when you are abroad in Europe and you can call EU numbers

 

When calling from the UK to an international number this is chargeable.

 

Leanne.

by AAphiuyeoop123 Investigator
Investigator

Re: call europe - not working

Thanks Thanks Thanks 

You're amazing, it's perfectly clear now

 

Just one last question, do you know if it's the same thing with a Pay Monthly plan ?

by
EE Community Support Team

Re: call europe - not working

Hi @AAphiuyeoop123

 

No problem at all 🙂

 

Yes, this is the same for pay monthly, any charge would be added to the bill.

 

The call abroad add-on is also free on pay monthly to make this cheaper 🙂

 

Leanne.

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