by myriampuchalt Investigator
Investigator

call barring in italy

I am in Italy, and despite having calls&data activated abroad, my phone says I have the calling barrier activated and need to un-do it. 

I can't call customer services because of the barrier, and there is no live chat on your website, so, how am I supposed to unblock my phone???

I have been an EE customer for 4 days, but already dissappointed. 

Why don't you make this clearer when you send the welcome messages?? 

Thanks

5 REPLIES 5
by
EE Employee

Re: call barring in italy

Hi and welcome to the Community @myriampuchalt

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Please may I know which country you are in?

 

Also If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by myriampuchalt Investigator
Investigator

Re: call barring in italy

Hi Lee, 

 

using 0044 doesn't work, and selecting the network manually isn't useful either. 

I am on a personal EE account. 

 

Thanks for your help

by
EE Employee

Re: call barring in italy

Hi @myriampuchalt

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by myriampuchalt Investigator
Investigator

Re: call barring in italy

Hi @Lee_H

 

I wasn't able to access the internet yesterday. 

 

Would you be able to activate the link for me again today? 

 

Thanks a lot,

 

Myriam

by
EE Community Support Team

Re: call barring in italy

Hi @myriampuchalt,

 

You can access live chat on the get in touch page now. Smiley Happy

 

James

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