by eeuser5
Explorer

call barred

Hi,

I set up two new sim cards on Thursday. I bought a £10 flex plan on one, and a £10 everything pack with the other.

Both of them are not working. I cannot call, surf or text. I cant even call 150! All i get is a voice msg 'calls to this number are barred'. I have switched the phones off and on, taken out the battery/sim cards, i have tried the sims in other phones. Nothing helped.

I contacted EE via live chat on thursday on my laptop, and was told after a while that the plans etc are active and within 24hrs they will work. It is now nearly 48 hrs later and they are still not working. I am stranded abroad (within EU) without any way to contact or be contacted - pls help!!

I have checked that 'connect while roaming' option is turned on, and i have checked the service provider is automatically selected. I have never had this with other companies, this is crazy.

pls reply if you can help!!

thank you

3 REPLIES 3
by Grand Master
Grand Master

Re: call barred


@eeuser5 wrote:

I am stranded abroad (within EU)


Ah, the crucial point! Did you use these SIMs in the UK before you went abroad? EE SIMs need 1st activating on the home EE UK network.

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by eeuser5
Explorer

Re: call barred

thanks for replying!! SERIOUSLY??? so why didnt ee tell me so when i spoke to them for hours??

i am away for the next 2 weeks - is there any way i can get them to work?

thanks

by
EE Community Support Team

Re: call barred

Hi @eeuser5,

 

Welcome to the EE Community.

 

Sorry, it's not possible to activate a new SIM card via a roaming network.

 

Thanks

 

James

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