Mobile Services

Hi

Sim Card - no sim

Anyone had an issue where your SIM card randomly says “no sim”?, even though you have been using the sim all day everyday? This issue has just happened to me on my iPhone. 

Re activate sim

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

Not receiving SMS from Firebase

As the title says I cannot receive any SMS messages from Firebase to allow me to log into certain apps.I have recently upgraded from an iPhone 12 Pro to an iPhone 15 Pro, and previously had no issues, but since upgrading I cannot receive these specif...

Message re my account

Had this message. Hi from EE.As you've reached your Spend Cap, we've now barred some chargeable services, including using your phone abroad. If you're the account holder you can increase it by logging in to My EE or texting SPEND CAP to 150. If you'r...

I am going on a cruise in Mediterranean can I use my phone/data while on board

I would like to be able to use my phone and data while cruising the Mediterranean .  I will be visiting European countries also.  I will be away for 10 day how can I stay connected without paying roaming costs?  Thanks Gill

Can't find my PUK code

I want a PUK code to port my number. when I log into my account I don't have a menu option or a Manage Device option. I don't want to hang on for 30 minutes waiting for someone to answer my call. Surely there's an easier way than this? Maybe I could ...

Sim wont work abroad

Hello,I recently switched my monthly cotnract to a pay as you go contract as i relocated from the UK to Colombia. I was advised by EE that they way to ensure my number is not deleted I need to top up and send a text/call from my phone every 3 months....