Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

7086 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2069 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3872 Posts

Activity in Mobile Services

WiFi Calling

Hi all,I've got WiFi Calling enabled on my phone, EE SIM, iPhone 12.I'm just not convinced it's actually working. I keep having calls drop and poor reception and if I look at network traffic on my router there is nothing obvious that stands out as Wi...

Fainbrog by Investigator
  • 501 Views
  • 10 replies
  • 3 Helpful

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store.  Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app.  Downloads fine, but then when sending the text with a...

_MrR_ by Prodigious Contributor
  • 18195 Views
  • 24 replies
  • 10 Helpful

SIM card activation

First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.So third SIM received, trying...

FedUEE by Explorer
  • 2443 Views
  • 4 replies
  • 1 Helpful

Sim Card - no sim

Anyone had an issue where your SIM card randomly says “no sim”?, even though you have been using the sim all day everyday? This issue has just happened to me on my iPhone. 

OU22 by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Not receiving SMS from Firebase

As the title says I cannot receive any SMS messages from Firebase to allow me to log into certain apps.I have recently upgraded from an iPhone 12 Pro to an iPhone 15 Pro, and previously had no issues, but since upgrading I cannot receive these specif...

madtaff by Visitor
  • 25 Views
  • 1 replies
  • 0 Helpful

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

BM_Rob by Investigator
  • 336 Views
  • 3 replies
  • 1 Helpful