by leonwalters Investigator
Investigator

bahamas roaming

I'm currently in the Bahamas on business and my phone isn't picking up 4G. All roaming settings on my phonea re set correctly, just not showing 4G at all so unable to click through to the add on link to get data. Using iphone 6s. 

 

I've contacted EE via Twitter who sent me some deadend links that were supposed to get me on live chat.

 

Any ideas?

10 REPLIES 10
by
EE Employee

Re: bahamas roaming

Hi @leonwalters and welcome to the Community

 

Unfortunately 4G is not available whilst roaming in the Bahamas, we currently only have 4G access in selected Countries.

 

May I know if you have tried to turn off 4G data within the menu and use 3G only.

 

Do you have the ability to call/text.

 

Do bear in mind we cannot guarantee service due to limited local infrastructure.

 

Many thanks,

 

Lee

 

by leonwalters Investigator
Investigator

Re: bahamas roaming

Well, the whole of the main island is covered by 4G/LTE so I wouldn't call that limited infrstructure. I've turned off 4G and restarted, but not picking up 3G either.

by leonwalters Investigator
Investigator

Re: bahamas roaming

Oh, yes I can call and text at £2.50/minute so that's really not an option !

by
EE Employee

Re: bahamas roaming

Hi @leonwalters

Please first try to a network reset if you have not already done this:

  1. From the home screen, tap Settings.
  2. Scroll down to, then tap General.
  3. Scroll down to, then tap Reset.
  4. Tap Reset Network Settings.
  5. Tap Reset Network Settings to confirm.

If you are able to call and text it does point to either local data services for roaming partners or a device specific problem.

Which local provider are you using?

What happens when you when you pop over to http://add-on.ee.co.uk/purchase

Many thanks,

Lee

by leonwalters Investigator
Investigator

Re: bahamas roaming

Hi, this problem stil persists. The proposed solution in another thread (manually select another network) isn't possiblle as there is only one network here...

by
EE Employee

Re: bahamas roaming

Hi @leonwalters

 

If you are able to call and text it does seem to be an issue with the data side of the carrier network.

 

Whilst off WIFI what happens when you try to go over to the add-ons link

 

http://add-on.ee.co.uk/purchase

 

Many thanks,

 

Lee

by leonwalters Investigator
Investigator

Re: bahamas roaming

Nothing happens, as the top left is just showing signal strength, BTC (phone co) and no E/3G/4G/LTE symbol at all. My colleagues on other UK networks have it working just fine.

by
EE Employee

Re: bahamas roaming

Hi @leonwalters

 

In settings-mobile data-mobile data options- which option are enabled?

 

Many thanks,

 

Lee

by leonwalters Investigator
Investigator

Re: bahamas roaming

Hey, I've tried it with both 4G enabled and disabled.

by
EE Employee

Re: bahamas roaming

Hi @leonwalters

 

I understand the frustration with this issue.

 

Please do monitor it over the weekend and do let us know.

 

Many thanks,

 

Lee

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