by Maxine3
Visitor

automated message when I try to make a call from Spain.

Hi I am getting an automated message when I try and make a call from Spain saying its restricted. I have roaming turned on and have tried to connect to other networks and its still not working. Can you please help? 

1 REPLY 1
by Grand Master
Grand Master

Re: automated message when I try to make a call from Spain.

@Maxine3 : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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