Highlighted
by Gill86 Investigator
Investigator

any make calls from abroad

Hi

 

I am currently abroad and cannot make phone calls - can anyone help me with this issue 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: any make calls from abroad

@Gill86  You might be able to enable international and premium rate numbers from within your account yourself if the option is not there you’ll need to contact customer services tomorrow as customer services is not 24 hours.  You can do this by logging in to your online account and waiting for a live chat window to pop up.  

View solution in original post

8 REPLIES 8
by Grand Master
Grand Master
Solution

Re: any make calls from abroad

@Gill86  You might be able to enable international and premium rate numbers from within your account yourself if the option is not there you’ll need to contact customer services tomorrow as customer services is not 24 hours.  You can do this by logging in to your online account and waiting for a live chat window to pop up.  

View solution in original post

by
EE Community Support Team

Re: any make calls from abroad

Morning @Gill86

 

Welcome to the community.

 

That is great advice from @Chris_B

 

If you loginto your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne 🙂

 

by Gill86 Investigator
Investigator

Re: any make calls from abroad

Thanks for replying - I think I’ll give customer services a call

by Gill86 Investigator
Investigator

Re: any make calls from abroad

Thanks Leanne -  I’ll do that 😀

by
EE Employee

Re: any make calls from abroad

Hi @Gill86

 

Are you able to receive calls?

 

Many thanks,

 

Lee

by Gill86 Investigator
Investigator

Re: any make calls from abroad

Thanks Lee

Managed to solve the problem - thanks for your help

Gill


Gillian E MacKay
GEM
by
EE Employee

Re: any make calls from abroad

Brilliant @Gill86

 

Enjoy the rest of your trip 🙂

 

Many thanks,

 

Lee

by Gill86 Investigator
Investigator

Re: any make calls from abroad

Thanks 😀

Gill


Gillian E MacKay
GEM

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