by monpaps
New Member

am abroad my mobile do not work

greetings

 

i m abroad and am trying to top up my phone, it does not work

 

can anyone help?

4 REPLIES 4
by Grand Master
Grand Master

Re: am abroad my mobile do not work

@monpaps : Where are you? You know your pack & allowances are not valid outside EU?

 

URGENT: Remove your phone no. & email addy. This is a public forum. You don't wanna be spammed?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: am abroad my mobile do not work

Hi @monpaps 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: am abroad my mobile do not work

@Northerner : Those settings are not valid for PAYG. PAYG is auto enabled for roaming.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: am abroad my mobile do not work

Hi there @monpaps

 

Thanks for coming here 🙂

 

How are you topping up is this in your My EE account?

 

What happens when you try and top up?

 

Hope you are having a great time 🙂

 

Leanne.

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