25-07-2018 03:48 PM
I get the following message when i attempt to make a call or send a text message. You have not enabled this service please enable the service or call 180... Strangely i can recieve calls with no issues im currently abroad in Africa...and have been successfully using my line for the last couple months? Any ideas
25-07-2018 03:57 PM
Hi @1EEK and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
25-07-2018 04:23 PM
Thanks for your response ...when i try dialling using 00447... it says the number you are trying to call does not exist please check...(it does its my sisters no)...re data roaming i dont use this when abroad.