by CAnsell18 Contributor

Won't add data

Currently in Amsterdam and have already topped up £10. When I turn on data roaming and go to the link that's been sent via text, the buttons won't work and won't add my data. It just stays on same page asking what data roaming pack id like. IM PAYG 

EE Community Support Team

Re: Won't add data

Good afternoon @CAnsell18


Welcome to the community 🙂


I hope you are having a nice time in Amsterdam, I am incredibly jealous 🙂


Please have a look at our charges and add on information for the NETHERLANDS should you like to have a look at it.


Have you by any chance switched the phone off and on again to see if this refreshes the link?


If you are still having difficulties, please use an alternative landline or mobile number to contact customer services and they can help you.


Let us know how you get on please and enjoy your trip.







Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.