by Worthblue Investigator
Investigator

Why won't my texts work abroad. Roaming is enabled

My phone normally works abroad. Landed in Italy and no calls or texts. What can I try?

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Why won't my texts work abroad. Roaming is enabled

Hi @Worthblue

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

 

4 REPLIES 4
by
EE Employee

Re: Why won't my texts work abroad. Roaming is enabled

Hi and welcome to the Community @Worthblue

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Worthblue Investigator
Investigator

Re: Why won't my texts work abroad. Roaming is enabled

Thanks. Neither has worked 

by Worthblue Investigator
Investigator

Re: Why won't my texts work abroad. Roaming is enabled

It is a personal account

by
EE Employee
Solution

Re: Why won't my texts work abroad. Roaming is enabled

Hi @Worthblue

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

 

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