by MH4
New Member

Why won’t my phone work from Canada

I left the Uk with only a £10 spend cap active. After 2 calls the phone warned me I had exceeded the cap. Tried to raise the cap via the App but it says will only activate after end charging period (24 days in my case). 

EE text advises ringing 150 which I can’t do obviously. 

Need to contact medical insurance in Uk and am in middle of nowhere. Any tips/advice

by Grand Master
Grand Master

Re: Why won’t my phone work from Canada

@MH4 : Remove the Spend Cap completely & keep your eye on your spend.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Why won’t my phone work from Canada

Hi @MH4.


Welcome to the community.


Have you been able to completely remove the spend cap as @XRaySpeX suggested?


Are you able to ring the international number on our get in touch page?



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