by Traceycollins Investigator
Investigator

Why won’t my phone work abroad

I need to speak to someone from EE. My phone will not work in Spain and I cannot ring or text to 150. In fact I cannot make any calls. Please can someone help urgently?

1 SOLUTION

Accepted Solutions
by Traceycollins Investigator
Investigator
Solution

Re: Why won’t my phone work abroad

Thank you! I have manually searched and connected to Yoigo! Never heard of it but it seems to allow me to make calls. Thank you 🙏 

12 REPLIES 12
by Grand Master
Grand Master

Re: Why won’t my phone work abroad

@Traceycollins   Did you enable roaming on your account before you left the UK ?   This is done by calling customer services or by texting ROAMING  to 150. 

by Traceycollins Investigator
Investigator

Re: Why won’t my phone work abroad

Hi-I travel regularly here and roaming has always been activated? 

by Grand Master
Grand Master

Re: Why won’t my phone work abroad

@Traceycollins   Have you tried restarting the device?   

by Grand Master
Grand Master

Re: Why won’t my phone work abroad


@Traceycollins wrote:

roaming has always been activated


On your handset or on your a/c? They are different & it needs the latter.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Traceycollins Investigator
Investigator

Re: Why won’t my phone work abroad

I have - it just says No Service and I cannot text or ring anyone. Car broken down and need help! Is there any way of contacting EE via WiFi?

by Traceycollins Investigator
Investigator

Re: Why won’t my phone work abroad

I honestly don’t know-I come here every month and it has always worked

by
EE Employee

Re: Why won’t my phone work abroad

Hi and welcome to the community @Traceycollins

 

Which country are you currently in?

 

Many thanks,

 

Lee

by Traceycollins Investigator
Investigator

Re: Why won’t my phone work abroad

I am currently in Spain. Can you help me?

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor

Re: Why won’t my phone work abroad

@Traceycollins, Have you tried a manual search for a network to see if any of them work?

 

Have you tried making a call using 0044 instead of +44 and whatever number you are trying to ring?

by Traceycollins Investigator
Investigator
Solution

Re: Why won’t my phone work abroad

Thank you! I have manually searched and connected to Yoigo! Never heard of it but it seems to allow me to make calls. Thank you 🙏 

by Brilliant Contributor
Brilliant Contributor

Re: Why won’t my phone work abroad

Thank you for letting us know, glad that worked and was able to help, enjoy your stay in Spain, and you are very welcome.

by
EE Employee

Re: Why won’t my phone work abroad

Hi @Traceycollins

 

Brillaint, I'm glad you are now connected.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.