by Craigrobertson8
Explorer

Why won't my phone connect to network in Spain

My iPhone6 will not connect to network in Spain. Have tried all fixes but Nothing works, all other suggestions are to contact EE which I obviously cannot do. 

 

Any suggestions or staff help appreciated. 

4 REPLIES 4
by Craigrobertson8
Explorer

Re: Help me connect my phone abroad.

Am having the same problem, please help!

by
EE Employee

Re: Why won't my phone connect to network in Spain

Hi @Craigrobertson8 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Craigrobertson8
Explorer

Re: Why won't my phone connect to network in Spain

Hi, I can search for and select other networks but no connection is made. I cannot make the calls as suggested

by
EE Employee

Re: Why won't my phone connect to network in Spain

Hi @Craigroberson8

 

Are you able to recieve calls/texts?

 

Many thanks,

 

Lee

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