by Fedup66
Explorer

Why won’t my phone connect to ANY provider in the Netherlands?

I texted ROAMING as instructed prior to leaving the country and was told my phone was fine to use. But it won’t connect to anything so I can’t even call T-mobile to sort out the problem. Help! How can I call someone to sort out the problem when I can only access WIFI?

2 REPLIES 2
by Fedup66
Explorer

Re: Why won’t my phone connect to ANY provider in the Netherlands?

Please help, someone, I am supposed to be collecting my young daughter from Schiphol airport but have no way of speaking to her.

by
EE Employee

Re: Why won’t my phone connect to ANY provider in the Netherlands?

Hi @Fedup66 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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