by Houndtom1
Visitor

Why was I forbidden from network in Spain

Why was I forbidden from network in Spain 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why was I forbidden from network in Spain

Hi @Houndtom1

 

Did you have roaming activated on your account?

 

Thanks




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by
EE Community Support Team

Re: Why was I forbidden from network in Spain

Morning @Houndtom1

 

Welcome to the community.

 

You can check if roaming is active within your My EE settings;

 

To do this log into your My EE account online, not the app.

 

Then go to Menu > Manage Device > Roaming and also Call abroad and Premium Rate calls.

 

They will both need to be ticked for you to use your phone abroad.

 

Hope this helps 🙂

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