by dianagdlc
Visitor

Why is roaming not working in France?

I have activated the romaing on my phone settings but it doesn’t get any signal/data provider in France.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Why is roaming not working in France?

Hi, @dianagdlc

You need to activate roaming on your account as well please try here

 https://myaccount.ee.co.uk/manage-device/

Log-in to MYEE Web account to activate your roaming.

Thanks 

by
EE Community Support Team

Re: Why is roaming not working in France?

Good Morning @dianagdlc

 

Thanks for coming to the community.

 

Can you try and manually connect to a network on the phone as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know how you get on.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.