by Hitsch
Explorer

Why is my roaming not working in France?

I was told that roaming wasn’t working in France because my iPhone SE was too old. I now have a iPhone 7 and still roaming isn’t working. Any ideas?!

6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: Why is my roaming not working in France?

Hello @Hitsch ,

 

Welcome to the community,

 

Hope you are having a lovely time, you may want to take a look here:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

 

Not sure why you were told your I-Phone SE was too old to work in France, though.

by
EE Community Support Team

Re: Why is my roaming not working in France?

Hi there @Hitsch

 

Welcome to the community 🙂

 

Are you with us on pay as you go or pay monthly?

 

Can you receive calls and texts?

 

Hope you are having a great time in France 🙂

 

Leanne.

by Grand Master
Grand Master

Re: Why is my roaming not working in France?

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't & can't do the above.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Hitsch
Explorer

Re: Why is my roaming not working in France?

Thank you so much! All sorted now!
by Grand Master
Grand Master

Re: Why is my roaming not working in France?

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Why is my roaming not working in France?

Great news @Hitsch

 

Have a great time in France 🙂

 

Come back to the community anytime.

 

Leanne.

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