by WullieFulton1 Investigator
Investigator

Why is my phone restricted to Orange SP in Spain says forbidden on other network

 
14 REPLIES 14
by Star Contributor
Star Contributor

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hello and welcome to the EE Community.

 

Mobile networks have certain roaming partners their customers can roam on while in a foregin country. In some countries, numerous networks are available without preference by the home network, whereas in other places, customers may only use one network.

 

Are you having any issues with Orange Spain?

by
EE Community Support Team

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hello there @WullieFulton1

 

Thanks for posting on the community.

 

Are you able to make calls and texts and use data in Spain?

 

Thanks, Leanne.

by WullieFulton1 Investigator
Investigator

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hi I am not able to use data at all and lose mobile signal when in a rural area

by WullieFulton1 Investigator
Investigator

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hi also the same thing happens on my wife`s phone which is a different make from mine been here in Spain for 3 weeks now and not been able to use data

by
EE Community Support Team

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Thanks @WullieFulton1

 

Thanks for coming back to me.

 

Are you able to make calls and send texts?

 

Thanks, Leanne.

by WullieFulton1 Investigator
Investigator

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hi Yes when I get a signal

by
EE Community Support Team

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Thanks @WullieFulton1

 

I would like to help you get this looked into.

 

To do this I have sent you a private message to get some details.

 

Hope to hear back from you soon 🙂

 

Leanne.

by Skilled Contributor
Skilled Contributor

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Voda ES was dropped as a roaming partner - it’s in another thread but EE staff didn’t have a clue there either till prompted by the OP asking the coverage question in the first place. 

 

That solid Voda ES coverage has now gone. As is the list of networks available in each country - now it’s just a senseless 2/3/4G roaming checker with no help to those with EU holiday homes trying to find out if the coverage provided is sufficient locally as with a ES sim for coverage experience. 

 

https://ee.co.uk/business/large/why-ee/4gee/roaming/

 

 

Another fine BT ‘enhancement’ mess. 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by Star Contributor
Star Contributor

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

What phones do you and your wife have?

 

Orange Spain has a generally good reputation, certainly friends have used them in the past and been very happy with the network: 

Orange Spain Official Coverage map

Vodafone Spain Official coverage map 

Movistar Spain Official coverage map

Yoigo Spain Official Coverage map

by Skilled Contributor
Skilled Contributor

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net


@Peter_C wrote:

What phones do you and your wife have?

 

Orange Spain has a generally good reputation, certainly friends have used them in the past and been very happy with the network: 

Orange Spain Official Coverage map

Vodafone Spain Official coverage map 

Movistar Spain Official coverage map

Yoigo Spain Official Coverage map


Vodafone ES roaming is dead^ 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by
EE Employee

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hi @Peter_C

 

We no longer roam on Vodafone es 🙂

 

Many thanks,

 

Lee

by Star Contributor
Star Contributor

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

Hi Lee, 

Yes indeed 🙂

I posted so that OP could compare coverage between all the operators in Spain and also shows that Orange is not bad, at least from an overall perspective, if not where OP is interested in.

by
EE Employee

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net

by Skilled Contributor
Skilled Contributor

Re: Why is my phone restricted to Orange SP in Spain says forbidden on other net


@Peter_C wrote:

Hi Lee, 

Yes indeed 🙂

I posted so that OP could compare coverage between all the operators in Spain and also shows that Orange is not bad, at least from an overall perspective, if not where OP is interested in.


It’s poor that EE doesn’t give roaming partners and their coverage maps for its customers Peter - especially given most EU people think they can roam on any EU network which isn’t the case as many a EE customer has found out since EE dropped a roaming agreement with Vodafone ES. 

 

Coverage maps may not also show the frequencies a roaming agreement allows (and be handset dependent), so...

 

Essentially it’s EE that needs to make ALL this information available on their website not customers like your good self  on a community forum. 

 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

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