by Jadeypirate1 Investigator
Investigator

Why is my EURODATA not working?

My EURODATA is not working...on Friday I had to buy some data for it to work on top of the EURODATA pass as it wouldn't let me text 150...yesterday I contacted customer services and finally activated the EURODATA but it will not work! Had no text to say it is activated and when I text 150 it says it's activated but still my 3G/4G will not work...today same problem...this might be costing me a fortune and I am on a school trip leading 30 teenagers around Paris...massive failure EE please help me! 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why is my EURODATA not working?

Hi, 

 

If it's activated then try restarting your phone (and network if you have an iPhone). Also ensure roaming is activated on your handset under settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Why is my EURODATA not working?

Hi @Jadeypirate1

 

Please pop over to http://add-on.ee.co.uk/status using the browser and let me know what is displayed.

 

Many thanks,

 

Lee

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