by Day123
Explorer

Why have I had no service abroad for 3 days?

I'm currently in Malta. Both me and my mum have had no service for 3 days? Is there a way for us to re connect? We both really need to make phone calls and send texts? But are unable to!

Thanks 

4 REPLIES 4
by Grand Master
Grand Master

Re: Why have I had no service abroad for 3 days?

Hi, 

 

Did you make sure that roaming was activated? 

 

If not and you cannot set this up manually via your online account, then you will need to call CS on +44 (0) 7953 966 250 from another phone or use live chat via EE contract page. (click on the cross next to EE and the live chat function will be visible) this is available from 8 am UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Day123
Explorer

Re: Why have I had no service abroad for 3 days?

I believe so! I travel often and have never had this problem before? Is there something I can do?

by Grand Master
Grand Master

Re: Why have I had no service abroad for 3 days?

Hi, 

 

As my post says you will need to contact EE. 

 

In the interim :

  • Make sure roaming is activated on your phone (normally under network) 
  • Try and connect manually to the network 
  • Try turning off 4G 
  • Try restarting your phone. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why have I had no service abroad for 3 days?

Morning @Day123

 

Thanks for coming here.

 

Has this worked since you have both been in Malta?

 

Can you try and connect to a different network?

 

Thanks, Leanne.

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