by Bertybuoy
Explorer

Why have I been charged to make calls and picture messages to Malta?

I have been charged for making calls and sending picture messages to Malta, but my contract gives me free minutes, texts and data across Europe... why?

Also, can I call a UK mobile phone from my UK mobile phone in Malta free of charge?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Why have I been charged to make calls and picture messages to Malta?

Because you are calling a non-UK no. from the UK. You are not roaming when you do so. They count as International calls & are chargeable.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

 

You are charged for Picture Msgs (MMS) anyway. They are not included in your allowances.

 

Calling a UK no. wherever it is in the world from the UK is included in your allowances, just the same as if it was still in UK.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Why have I been charged to make calls and picture messages to Malta?

Because you are calling a non-UK no. from the UK. You are not roaming when you do so. They count as International calls & are chargeable.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

 

You are charged for Picture Msgs (MMS) anyway. They are not included in your allowances.

 

Calling a UK no. wherever it is in the world from the UK is included in your allowances, just the same as if it was still in UK.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Bertybuoy
Explorer

Re: Why have I been charged to make calls and picture messages to Malta?

Thank you... now I really understand exactly what is meant by roaming! At no point was that explained to me when I was discussing roaming in the shop. 

by Grand Master
Grand Master

Re: Why have I been charged to make calls and picture messages to Malta?

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

 

You are roaming only when you are abroad.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Why have I been charged to make calls and picture messages to Malta?

@Bertybuoy  Just to add all MMS are chargeable they do not form part of your contract. 

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