Highlighted
by Branka Investigator
Investigator

Why have I been charged sending a text to EU when my pack can be used in UK & EU

I've got a pack that can be used in UK & EU. I have just sent several texts to an EU country from UK and was charged for it. Can anybody tell me why? 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Why have I been charged sending a text to EU when my pack can be used in UK

Your inclusive roaming allowances doesn't include dialing/texting International numbers from within the UK.

 

Your included roaming allowances are only whilst you are roaming abroad.

 

If you want to reduce the cost of dialing International or texting International numbers whilst you are in the UK, you need the free calling abroad add-on which will reduces these cost, details of which can be found here.

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: Why have I been charged sending a text to EU when my pack can be used in UK

Your inclusive roaming allowances doesn't include dialing/texting International numbers from within the UK.

 

Your included roaming allowances are only whilst you are roaming abroad.

 

If you want to reduce the cost of dialing International or texting International numbers whilst you are in the UK, you need the free calling abroad add-on which will reduces these cost, details of which can be found here.

by
EE Employee

Re: Why have I been charged sending a text to EU when my pack can be used in UK

Hi @Branka

 

Please see the wonderful advice offered above from @Profile closed.

 

Many thanks,

 

Lee

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