21-01-2018 10:36 AM
I have unlimited minutes but have been charged additionally for these calls .
My understanding was that called within the EU are treated the same as calls within the UK ?
21-01-2018 10:43 AM
@Howard4, Hi calls outside the UK are not included in your unlimited calls package,Who told you that? If you are going to call the EU you’d be better getting an International calls package added to your account, this would save you money and you cancel it at anytime
21-01-2018 10:50 AM
@Howard4, to get the International call package you need to text 500INTL to 150, this gives you 500 minutes to up to 5 different numbers in the EU
21-01-2018 11:13 AM
These are International calls from the UK. You aren't roaming while in UK. They are not included in your allowances but are chargeable.
Text CALL ABROAD to 150 to get International calls & texts at cheaper-than-standard rates.
21-01-2018 11:34 AM
@Howard4: There's no 1000 min add-on to call abroad from UK; only 500 mins for £10 or 250 mins for £20 but to more countries.