by Howard4 Investigator
Investigator

Why have I been charged for calls to ROI, Spain and Germany from the UK ?

I have unlimited minutes but have been charged additionally for these calls .

 

My understanding was that called within the EU are treated the same as calls within the UK ? 

 

 

7 REPLIES 7
by Skilled Contributor
Skilled Contributor

Re: Why have I been charged for calls to ROI, Spain and Germany from the UK ?

@Howard4, Hi calls outside the UK are not included in your unlimited calls package,Who told you that? If you are going to call the EU you’d be better getting an International calls package added to your account, this would save you money and you cancel it at anytime 

by Skilled Contributor
Skilled Contributor

Re: Why have I been charged for calls to ROI, Spain and Germany from the UK ?

@Howard4, to get the International call package you need to text 500INTL to 150, this gives you 500 minutes to up to 5 different numbers in the EU

by Howard4 Investigator
Investigator

Re: Why have I been charged for calls to ROI, Spain and Germany from the UK ?

Thanks.

How can I add on the 1000 minute pack please ?

Sent from my iPad
by Grand Master
Grand Master

Re: Why have I been charged for calls to ROI, Spain and Germany from the UK ?

These are International calls from the UK. You aren't roaming while in UK. They are not included in your allowances but are chargeable.

 

Text CALL ABROAD to 150 to get International calls & texts at cheaper-than-standard rates.

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by Howard4 Investigator
Investigator

How can I add 1000 international minutes ?

Is there a number I can text to add 1000 international minutes to my call plan ? 

 

Thanks

by Grand Master
Grand Master

Re: How can I add 1000 international minutes ?

@Howard4: There's no 1000 min add-on to call abroad from UK; only 500 mins for £10 or 250 mins for £20 but to more countries.

 

See Pay monthly calling abroad add-ons  .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Why have I been charged for calls to ROI, Spain and Germany from the UK ?

Hi @Howard4 and welcome to the community.

 

Please see the above advice to help you with selecting the best bundle.

 

Many thanks,

 

Lee

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