by Sheata
New Member

Why doesn’t travel plan USA work ?

Hi

im in the USA and I received a text on landing from EE asking me to text ‘travel’ to 150 to get a fixed 500mb a day for £4,80. Yet when I do so I’m told that I’m not eligible . My daughter has the same sim and she gets it 

3 REPLIES 3
by Grand Master
Grand Master

Re: Why doesn’t travel plan USA work ?

Hi @Sheata

 

What plan do you have? 

 

The T&C for the travel plan are here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Why doesn’t travel plan USA work ?

Are you on an EE Max Plan (& your daughter not)? Max Plans are not eligible for TRAVEL add-on cuz the US is already included in Max Plans.

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by
EE Community Support Team

Re: Why doesn’t travel plan USA work ?

Hi @Sheata,

 

Thanks for joining the EE Community.

 

Once we have your answers to @Northerner and @XRaySpeX's great questions we'll be able to help you further.

 

James

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