by marshphil Investigator
Investigator

Why does my plan not allow me to send texts from Austria back to UK?

I'm skiing in Austria but my texts are not being received back in England. Instead I've turned on mobilke data and am sending i-messages. Can anyone help?

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Why does my plan not allow me to send texts from Austria back to UK?

@marshphil: Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: Why does my plan not allow me to send texts from Austria back to UK?

@marshphil: Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by marshphil Investigator
Investigator

Re: Why does my plan not allow me to send texts from Austria back to UK?

Thanks X-ray, Roaming was ticked but Calls from Abroad was blocked which is how I think it should be. On the Further Info tab for Roaming it says texts from Austria back home are fine and part of my plan.

 

by Grand Master
Grand Master

Re: Why does my plan not allow me to send texts from Austria back to UK?


@marshphil wrote:

Calls from Abroad was blocked which is how I think it should be.


They are part of your plan but Call Abroad should not be unticked. That's what's stopping them.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by marshphil Investigator
Investigator

Re: Why does my plan not allow me to send texts from Austria back to UK?

Hi X-Ray, I've just ticked the Call Abroad, and I'll let you know how I get on. I saw it may take up to 24 hours to work. Thanks for your time.

by
EE Community Support Team

Re: Why does my plan not allow me to send texts from Austria back to UK?

Good Morning @marshphil :). 

 

Wow I love skiing, I hope you're having a fantastic time!

 

It's great to see you have been given the information needed by @XRaySpeX

 

If you try switch your phone off and on this can sometimes speed up the process. 

 

Let us know if you have any further questions, 

 

Katie 

by Grand Master
Grand Master

Re: Why does my plan not allow me to send texts from Austria back to UK?

Thanks! You're welcome :)! Glad I could be of assistance & hope it now works.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by marshphil Investigator
Investigator

Re: Why does my plan not allow me to send texts from Austria back to UK?

Hi X-ray, all good now and thanks

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