by Sjames18
Visitor

Why does my phone not pick up a service abroad?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Why does my phone not pick up a service abroad?

Hi @Sjames18 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




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by
EE Community Support Team

Re: Why does my phone not pick up a service abroad?

Hi @Sjames18


Welcome to the community. 🙂

 

Whereabouts in the world are you?

 

If you're still having problems after following @Northerner's advice, I recommend trying a manual network search.

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.


Chris

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