by Nikitaponn
Visitor

Why does is my mobile data not working abroad?

Hi

 

I am using a Huawei p9 on holiday in Croatia. Mobile data is not working at all, it states I am offline. I can make calls, have data on my account and have tried restoring network settings to default. Works fine when connected to WiFi.

 

Speedy responses appreciated as I need to use internet very soon.

 

Thanks

Nikita

2 REPLIES 2
by Grand Master
Grand Master

Re: Why does is my mobile data not working abroad?

@Nikitaponn  have you turned on data roaming in the device settings 

by
EE Employee

Re: Why does is my mobile data not working abroad?

Hi @Nikitaponn and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please make sure the mobile network menu has all the below option on:

 

It may be worth changing the network type to 3G/2G

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

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