by Efc1966 Contributor
Contributor

Why does USA roaming not work on Roaming Further?

Tried everything, including all tips on here.  Do EE need to change a setting?

17 REPLIES 17
by Grand Master
Grand Master

Re: Why does USA roaming not work on Roaming Further?

It should do. How's it not working? What can you do & not do from USA?

 

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

Hi

 

those settings are all active, and I can text and surf the internet.

 

Connected to AT&T, ‘the call you are attempting to place is not allowed from this line’ is the message.

by
EE Community Support Team

Re: Why does USA roaming not work on Roaming Further?

Hi @Efc1966.

 

Welcome to the EE Community.

 

Are you using the international dial code at the beginning of the number that you're calling? 

 

Have you been able to make calls while roaming previously?

 

Jon

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

 
by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

Using +44 then number without 0.

Previously worked fine on China with calling add on.

Tried T mobile, same message, tried 4G off, same message, phone off & on, same message.

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by
EE Community Support Team

Re: Why does USA roaming not work on Roaming Further?

That's really unusual, @Efc1966.

 

Do you know if you're able to receive calls?

 

Chris

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

Can’t receive calls either

by
EE Community Support Team

Re: Why does USA roaming not work on Roaming Further?

OK, thanks @Efc1966

 

I recommend speaking to our Mobile Care team from another phone. You can find contact details, including an international number, on our get in touch help page.

 

Let us know how you get on.

 

Chris

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

Except for me that means a mobile number from a landline - very expensive from a hotel.

 

it is disappointing that you cannot provide a landline number

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

And it is the same for my wife’s Vodafone, seems to point to local network

by
EE Community Support Team

Re: Why does USA roaming not work on Roaming Further?

It does sound like it could be local network in that case, @Efc1966.

 

If you have a contract phone and would like to speak to our Tech Gurus, you could try logging into your My EE account on a PC. A chat window will pop up when an advisor is available.

 

Chris

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

Hi, no web chat bubbles on an iPad, cannot someone contact me.  Just tried a call add on and is obviously a waste of money as still no joy.

 

currently paying for stuff I can’t use...

by
EE Community Support Team

Re: Why does USA roaming not work on Roaming Further?

I've sent you a private message, @Efc1966.

 

Please have a look and get back to me.


Chris

by Ace Contributor
Ace Contributor

Re: Why does USA roaming not work on Roaming Further?

If data is working, try tethering your ipad to your phone and using your data, not wifi, it's likely to think it's in the UK and the live chat option may work.

 

Or if you have a VPN app, set it to the UK and live chat is likely to work.

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

On live chat from phone, fingers crossed

by Efc1966 Contributor
Contributor

Re: Why does USA roaming not work on Roaming Further?

Sorted, and for anyone else, here is what the issue was and lessons learnt.

 

1. Roam Further does not let you make calls when you have a spending cap set.

 

The spending cap, when removed, allows calls.

 

2.  Number 1 overrides all else - so even Global 60 minutes, which I bought in an attempt to sort the issue out, would not work.

 

EE - can I have refund for that add on, please?

 

3. Chatting in the Android app is great, but does not appear to work over WiFi.

 

Issue resolved.

 

Thanks to one and all.

by Ace Contributor
Ace Contributor

Re: Why does USA roaming not work on Roaming Further?

Thanks for the update @Efc1966  That's good to know for reference. 

 

Just wondering though, do you have a fairly low spend cap? I wonder if there's a limit you can set where calls still work, just so you have some assurance you can't run up a large bill!

 

EE do seem to geo-block their live chat, not sure why but a VPN or mobile data seems to work, as it routes it back to the UK.

 

Enjoy the rest of your time in the USA, and I'm sure if you give EE a call when back they will look at the charge for the add-on

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