by Squirdle
Explorer

Why cant i send texts abroad

 Hi, i am abroad and unable to reply to texts. I can't find how to live chat you. Please send me a link? Thanks.

3 REPLIES 3
by
EE Employee

Re: Why cant i send texts abroad

Hi @Squirdle and welcome to the community

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Squirdle
Explorer

Re: Why cant i send texts abroad

Hi, this worked in spain for sending a text. I am now in france and no matter what network i select it fails to send a message. I have been unable to make any phone calls at all. Saying i am not able to make international calls. Data is fine  

by
EE Employee

Re: Why cant i send texts abroad

HI @Squirdle

 

This is indeed very strange.

 

Our customer services team will be able to look into this  for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Many thanks,

 

Lee

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