by Wendyline
Visitor

Why cant i make phone calls from abroad

In Spain and can't make phone calls. Tried 150 and customer service and can't get through to them either. And tried 470

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Why cant i make phone calls from abroad

You can get customer service while abroad by calling this number +44 7953 966 250.

 

The call is free to make while roaming in the EU.

by Grand Master
Grand Master

Re: Why cant i make phone calls from abroad

@Wendyline : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: Why cant i make phone calls from abroad

Good Morning @Wendyline.

 

Welcome to the community 🙂

 

Let us know how you get on following @Fatboy71 and @XRaySpeX's advice.

 

Jon

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