14-09-2019 06:36 PM
@Beckymogz-20 : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't need to & can't do any of the above.
15-09-2019 09:54 AM
Welcome to the community, I hope you're having a brilliant time in sunny Spain so far. 🙂
If you've tried all of @XRaySpeX's brilliant advice and it still isn't working, please try manually selecting to a different network:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|