by Dave4117
Visitor

Why can't i receive or make calls and txts while in Tenerife?

  1. Can't receive or make calls.
  2. Can't senf or receive txt messsges.
2 REPLIES 2
by Grand Master
Grand Master

Re: Why can't i receive or make calls and txts while in Tenerife?

Hi, 

 

Did you activate roaming? Can you activate via your online account? 

 

You need to call EE and ask them to activate roaming. If you cannot call and are an EE pay monthly customer., then you can use EE live chat function under the EE section of the contact us page here. (click on the cross next to EE and the live chat function will be visible.) live chat will be available tomorrow from 8 am UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why can't i receive or make calls and txts while in Tenerife?

Good Morning @Dave4117

 

Welcome to the community.

 

Have you got this sorted now?

 

If not are you with us on an EE personal contract?

 

Hope you are having a great time 🙂

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