by Steveandme123
Visitor

Why can’t I use my phone to call the UK from Orlando Florida ?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Why can’t I use my phone to call the UK from Orlando Florida ?

Hi @Steveandme123 

 

Did you activate roaming before leaving the UK?

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




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by
EE Community Support Team

Re: Why can’t I use my phone to call the UK from Orlando Florida ?

Hi @Steveandme123.

 

Thanks for coming to the community.

 

Could you make sure that both roaming and international calls are active in your My EE Account online as @Northerner suggested?

 

If you're still having trouble after this we will be happy to help you further 🙂

 

Jon

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