19-06-2017 12:59 PM
I called ee a couple of weeks ago and was advised that I could use my phone here the same as I do in UK with regards to mins etc but it's not working. I've tried WiFi, mobile data and mobile data roaming and it still won't allow me to call or text
19-06-2017 01:09 PM
Hello @Jakebailey88 has roaming been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:
Here is a link containing more information on setting up and using your phone abroad:
19-06-2017 01:19 PM
Hi @Jakebailey88 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?