by Luscombe29
Visitor

Why can't I use my phone in USA when it is included in my plan?

I have taken out a new contract so I have a phone that I can use in the USA too. I am currently unable to make phone calls with it while I am in the USA. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why can't I use my phone in USA when it is included in my plan?

Hi @Luscombe29

 

Thanks for coming to community all the way from the USA 🙂

 

Just in addition to the fantastic information given to you by @Northerner

 

Have you had a look at our Roaming with EE - What to do if you're having problems abroad support article.

 

If non of the hints, tips and tricks work for you, then please log in to MYEE and you will be invited for a live chat when you log in.

 

Thank you

 

Richard

 

🙂

2 REPLIES 2
by Grand Master
Grand Master

Re: Why can't I use my phone in USA when it is included in my plan?

Hi, 

 

Did you make sure that roaming was activated? 

 

If not and you cannot set this up manually via your online account, then you will need to call CS on +44 (0) 7953 966 250 from another phone or use live chat via EE contract page. (click on the cross next to EE and the live chat function will be visible) this is available from 8 am UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team
Solution

Re: Why can't I use my phone in USA when it is included in my plan?

Hi @Luscombe29

 

Thanks for coming to community all the way from the USA 🙂

 

Just in addition to the fantastic information given to you by @Northerner

 

Have you had a look at our Roaming with EE - What to do if you're having problems abroad support article.

 

If non of the hints, tips and tricks work for you, then please log in to MYEE and you will be invited for a live chat when you log in.

 

Thank you

 

Richard

 

🙂

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