by Ricardo1970
Visitor

Why can't I use my phone in Portugal when I've paid extra to do so? Not happy!

I've travelled to Portugal from the uk . I was asked by ee if I wanted to pay extra for data and to be able to make and receive calls which I did. Since I've been here I haven't been able to make any calls and with a business to run in uk this is very annoying! I've contacted ee but no response! If this isn't sorted today the first thing I'm doing when I arrive home is changing provider!

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Why can't I use my phone in Portugal when I've paid extra to do so? Not happ

Hi, 

 

It sounds like you have not set up your account to be roaming ready before travel. Please see the link below for roaming:

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

You have to have roaming and international calling enabled before your departure. 

 

Finally, how did you contact EE? You should be able to use the online chat service to ask an agent to help with that too. 

Link: http://ee.co.uk/help/getting-started/joining-ee/ee-live-chat

by
EE Community Support Team

Re: Why can't I use my phone in Portugal when I've paid extra to do so? Not happ

Hi @Ricardo1970,

 

Welcome to the EE Community.

 

That's great advice from @winston, I've also sent you a private message with a direct link to chat with customer service online.

 

Thanks

 

James

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