13-09-2019 03:56 PM
@Ib1234 : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't need to & can't do any of the above.
13-09-2019 09:23 PM
13-09-2019 09:35 PM
@Ib1234 Email is to slow to deal with customer issues.
you could of done this yourself if your followed the advice given by @XRaySpeX you should of also checked to make sure your set before you leave the UK. A simple text to 150 with the words ROAMING would of enabled everything.
14-09-2019 08:36 AM
14-09-2019 11:28 AM