21-01-2019 10:19 AM
Help !!!! I can’t use my iPhone in Italy Can only send iMessage or social media messages thru WiFi I can’t make calls and get a voice message saying “call barring on” wtf !!!! Was told instore I could use all my data and calls as normal as long as I was in EU
21-01-2019 11:19 AM
Welcome to the community,
It appears that roaming has not been enabled on your account. Have you checked here as you should find the answer:
21-01-2019 12:24 PM
Good Afternoon @cammy1
Thanks for coming to the community.
Can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate
Do they both show as ticked?
If not, can you turn both settings on within your My EE?
Let me know how you get on 🙂