by cammy1
Explorer

Why can’t I use my iphone in Italy ? I can’t txt or call. Only iMessage????

Help !!!! I can’t use my iPhone in Italy    Can only send iMessage or social media messages thru WiFi       I can’t make calls and get a voice message saying “call barring on” wtf !!!!    Was told instore I could use all my data and calls as normal as long as I was in EU    

 

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Why can’t I use my iphone in Italy ? I can’t txt or call. Only iMessage????

Hello @cammy1,

 

Welcome to the community,

 

It appears that roaming has not been enabled on your account. Have you checked here as you should find the answer:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by
EE Community Support Team

Re: Why can’t I use my iphone in Italy ? I can’t txt or call. Only iMessage????

Good Afternoon @cammy1

 

Thanks for coming to the community.

 

Can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Let me know how you get on 🙂

 

Leanne.

by cammy1
Explorer

Re: Why can’t I use my iphone in Italy ? I can’t txt or call. Only iMessage????

I can’t get to the MENU setting which shows MY DEVICE ???      Thanks for ur efforts  🙈🙈

by
EE Community Support Team

Re: Why can’t I use my iphone in Italy ? I can’t txt or call. Only iMessage????

Hi there @cammy1

 

Thanks for coming back to me.

 

Are you able to receive calls? 

 

Are you using the app or the My EE account online?

 

Leanne.

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