14-02-2018 10:49 PM
I have an ee Max plan and have been advised that all I have to do is switch to a local network and I'm ready to go. Yet I've landed into Orlando and can't use my plan!!
14-02-2018 11:36 PM
Did you take out your EE Max Plan after 10 May 2017?
15-02-2018 05:29 AM
@Bshiels83? Did you enable roaming on your account before you left the UK ?
15-02-2018 05:44 AM
Yeah I called them beforehand and they said I was fine to go but it doesn't work. It's a Max plan and was advised USA mecixo and some other countries included but yet it won't let me call home. I was with three before and never had any issues
15-02-2018 05:45 AM
I took it out 2 weeks ago before the plan changed. The Max plan then included USA mecixo and some other countries too on top of eu
15-02-2018 07:09 AM
Are you able to connect to ATT or T-Mobile, and reach http://add-on.ee.co.uk/ ? This would show that roaming is working at least.
If you can't call home though it suggests you still have a bar on your account.