by Bshiels83 Investigator
Investigator

Why can't I use my call plan in the USA when I was advised I could on ee Max ?

I have an ee Max plan and have been advised that all I have to do is switch to a local network and I'm ready to go. Yet I've landed into Orlando and can't use my plan!! 

6 REPLIES 6
by Grand Master
Grand Master

Re: Why can't I use my call plan in the USA when I was advised I could on ee Max

Did you take out your EE Max Plan after 10 May 2017?

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by Grand Master
Grand Master

Re: Why can't I use my call plan in the USA when I was advised I could on ee Max

@Bshiels83? Did you enable roaming on your account before you left the UK ?   

by Bshiels83 Investigator
Investigator

Re: Why can't I use my call plan in the USA when I was advised I could on ee Max

Yeah I called them beforehand and they said I was fine to go but it doesn't work. It's a Max plan and was advised USA mecixo and some other countries included but yet it won't let me call home. I was with three before and never had any issues 

by Bshiels83 Investigator
Investigator

Re: Why can't I use my call plan in the USA when I was advised I could on ee Max

I took it out 2 weeks ago before the plan changed. The Max plan then included USA mecixo and some other countries too on top of eu 

by Ace Contributor
Ace Contributor

Re: Why can't I use my call plan in the USA when I was advised I could on ee Max

@Bshiels83 If you took it out a few weeks before 10th May, it won't include USA, and you would have to add the travel data pass for the USA. Other data-ons are available too

 

Are you able to connect to ATT or T-Mobile, and reach http://add-on.ee.co.uk/ ? This would show that roaming is working at least.

 

If you can't call home though it suggests you still have a bar on your account.

by
EE Community Support Team

Re: Why can't I use my call plan in the USA when I was advised I could on ee Max

Hello there @Bshiels83

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Do any other networks work for you?

 

Speak soon, Leanne.

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