21-10-2017 09:03 PM
Hi, I bought 20GB of data for my trip to Iran. There is plenty of 3G around but I can't access it even though I paid for the add-on.
If I turn my phone off and on, or if I switch to airplane mode, and then off again, I will get the 3G for 10 seconds before it disappears.
Please help. I spent £20 on this data and need to be able to use it.
Many thanks all.
21-10-2017 11:33 PM
This covers many, places but it maybe that EE doesn't have any roaming partners in Iran hence you cannot connect to the network. You might need to contact CS, if a pay monthly customer you can use live chat ( click on the cross next to EE and the live chat function will be visible) after 8am UK time.
22-10-2017 06:22 AM
Thanks so much for your reply. In answer to your questions, yes:
I did buy the zone D add-on; roaming is activated and I have tried all of the networks here. Still no joy.
I'll try live chat then. Thanks again.
22-10-2017 10:55 PM
23-10-2017 07:55 AM - edited 23-10-2017 07:55 AM
by Paulramsey68 a week ago