by Leanne93 Investigator
Investigator

Why can’t I text or call from France? I received the text saying It’s included

It is included in my allowance but it will not let me use text or call out 

5 REPLIES 5
by Grand Master
Grand Master

Re: Why can’t I text or call from France? I received the text saying It’s includ

@Leanne93  Did you enable roaming on your account before you left the UK ?   

 

Are yiu putting 44 or +44 instead of the 0 at the start of the number?

 

have you tried restarting the device since you got there ? 

by Leanne93 Investigator
Investigator

Re: Why can’t I text or call from France? I received the text saying It’s includ

I didn’t enable as I was told just to put roaming on when I got here but that doesn’t work

ive tried putting the correct numbers in front and turning phone on/off

by Grand Master
Grand Master

Re: Why can’t I text or call from France? I received the text saying It’s includ

@Leanne93  Login to your EE online account and wait for a live chat window pop up you can use this to chat to customer services to request roaming to be enabled on your account. 

by Leanne93 Investigator
Investigator

Re: Why can’t I text or call from France? I received the text saying It’s includ

Thank you will try that

by
EE Employee

Re: Why can’t I text or call from France? I received the text saying It’s includ

Hi @Leanne93 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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