25-02-2017 10:03 AM
Everytime I have been abroad I have had trouble texting. They keep failing to send. I really need to be able to text now as I am away for a while.
Please can you help?
25-02-2017 10:19 AM
Do calls work, both making & receiving?
26-02-2017 12:02 AM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
26-02-2017 10:20 AM
Good morning @ToriGowing20
Welcome to community and thanks for joining 🙂
Just checking in on this to see if you have managed to get your services working?
As @XRaySpeX has pointed out correctly, Roaming needs activated before you go away.
To prevent this from happening in future i'd advise having a quick look at our EE Roaming - Getting ready to use your phone abroad post.
If you haven't already, then you will need to please GET IN TOUCH with us.
There is also an option there to chat online to an adviser if you are a pay monthly personal EE customer.
Let us know how you get on.
by Paulramsey68 a week ago