by ToriGowing20
Explorer

Why can't I send texts when i'm abroad?

Everytime I have been abroad I have had trouble texting. They keep failing to send. I really need to be able to text now as I am away for a while.

Please can you help?

Thank you

Victoria

4 REPLIES 4
by Grand Master
Grand Master

Re: Why can't I send texts when i'm abroad?

Do calls work, both making & receiving?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by ToriGowing20
Explorer

Re: Why can't I send texts when i'm abroad?

No they dont. When I try and call voicemail it says calls aren't available.

by Grand Master
Grand Master

Re: Why can't I send texts when i'm abroad?

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Why can't I send texts when i'm abroad?

Good morning @ToriGowing20

 

Welcome to community and thanks for joining 🙂

 

Just checking in on this to see if you have managed to get your services working?

 

As @XRaySpeX has pointed out correctly, Roaming needs activated before you go away.

 

To prevent this from happening in future i'd advise having a quick look at our EE Roaming - Getting ready to use your phone abroad post.

 

If you haven't already, then you will need to please GET IN TOUCH with us.

 

There is also an option there to chat online to an adviser if you are a pay monthly personal EE customer.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂 

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